Specifically, I love the Sephora Radiance Cleansing Foam but can not purchase it online in Australia. These were awful products that did the opposite of what they claimed. Scopri le ultime novità e cerca il prodotto che non deve mai mancare nel tuo beauty: fondotinta, rossetti, mascara, tutto quello di cui hai bisogno per essere al top. Similar opinion? Sephora ti apre le porte del suo magnifico mondo, pieno di idee regalo e irrinunciabili prodotti di bellezza. Half the items don’t stay in stock and the sale scams people into paying for items and shipping when it first shows qualified for free shipping. © 2020 ProductReview.com.au Pty. Expect me to print my own label, send parcel and take to aus post, but won't give me my items I've paid for! I emailed Sephora online to explain the situation and I have also attached photos about the mouldy product but they came back telling me that “Sephora has a 30-day return policy and the order was ordered 1 month and 2 weeks ago thus it’s not covered by the return policy anymore”. Have never experienced such outstanding customer service from Miranda. Your trust is our top concern. You leave a lot to be desired, and it's quite disappointing. Further details in the disclaimer. I'd also like to state that one of those brush titles on sephora is not on the official Marc Jacobs website....Read more, Placed an order on 21 September. I placed two orders over the Black Friday sale. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. I would give this review a negative number of stars if I could. One week later and they said they can finally replace or refund but the things I ordered are out of stock and it included limited sets which may not come back. Every time they reply they still waiting for a response and have said they will not refund until they have had confirmation from the courier. You pay a buyers premium and email HSG your shopping list, they send a staff member out to Sephora to procure the goods for you then on ship it, there is additional cost associated as it is more than just freight forwarding. I've had the same delivery experience twice in the last two months - I order something online, and the delivery company was too lazy to (a) ring my doorbell, or (b) leave a card saying that they couldn't deliver the package. Sephora USA has seen the 400th location of the company, which is also a flagship store, opened in Chicago in 2016. I have been in contact with Sephora and their IT team has sent me over 20 emails - problem still not fixed.It is such disgusting service. Sephora Australia Shipment Details: Sephora offers free shipping on all the orders over $50 across Australia. Sephora offers in Australia have had a great impact on cosmetic shopping as thousands of customers shop with them. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Then, I press to "confirm order" and it charges me the full price. !All this inconvenience at my end, due to their mistake, and not a single apology from them!!! As a company that ships internationally you MUST be able to serve international, non-french speaking customers! SEPHORA. Their flagship store at Champs Élysées in Paris attracts more than six million visitors and customers each year. Honestly this train wreck of a company doesn’t deserve your hand earned money. Enjoy Free Shipping when you shop items worth $55 or above. Placed an order on 21 September. The FINAL end of year clearance. This was my second order and last one, will never used them again! Sephora Australia Review: Sephora customers vote on Facebook. My order was shipped over 14 business days ago and there has been no tracking update. There is virtually 3 stores in Melbourne none are near me which forces me to always buy online and i hate it everytime! They always try to blame it on you and make it seem like it isn't an error on their end when it is. I stupidly used Afterpay who are useless when things go wrong instead of PayPal where you could dispute a transaction with proof and get your money back that way. Sephora barely wanted to help me, it took asking 3 times to find out if i could get a refund or replacement once the parcel was deemed lost. I have been a gold member and I have only had one defective product but the way Sephora Au have handled it is was dismal, it also breached consumer laws. I've put in numerous emails to get my items, but they refuse to send them to me until I return this item I never asked for. Sephora Australia. One time I got so fed up that I asked them to refund the $4 discount I should've received, and it took them weeks of back and forth emails just to refund $4. There was a problem with my online order - one item was damaged and unusable, and there was also an item missing. Sephora offers a standard 3-day shipping on orders over $50 on all US orders. I am sorry I don't recollect the name of it. Online order never delivered to my house but instead delivered to another state. When I received the brushs 2 were the same despite all the brushs being different in my order, on the website they have a brush called "the shadow" brush and a different one called "the all over" brush, one was on sale one wasn't but they came in the same box saying "the shadow" with the number 20. I have an intercom system, so I was able to track whether anyone tried to ring my doorbell on the dates when the delivery company claimed to have attempted delivery - no contact was made on those dates. So they found that product in Dubai and wanted to buy the same if possible from the Sephora store here. 21 Sephora Australia coupons now on RetailMeNot. Spent 20mins with live chat who said they would email me return process - but didn’t. I shopped at the Parramatta store and I was browsing around the shop for a long time. Now they have sent me a link to a pre-paid label that I have to print off (I don't have a printer? Never buying from Sephora again . Bought $500 zoeva brush set online then wanted to cancel the order 20 min later , they gave me a whole story about it being tooo late to cancel . Very... convenient for them since the serum cost $205!! does sephora Australia stock the Veldere detoxifying clay mask? ProductReview.com.au has affiliate partnerships. I would not recommend to anyone. Sephora locations (5) in Australia from shopping centres by Sephora locator. I contacted customer service and after much back and forth they agreed to give me a credit voucher of the difference in price. They said nothing about refunding me or really anything. I’m waiting for my item 20 days!!!!! Amongst those 1 star reviews are complaints on price and range; the things you’d expect from people who’d experienced the US wonderment and were disappointed to find our Australian version isn’t the same experience. every single time i buy from here it takes about 2-3 weeks to come. It is now 11 November and they are still apparently ‘ finding out where my parcel is’ from the courier. what kind of company that has retail outlets does not take liability of stock that’s sold online!? $104 wasted. Contacted customer service via app and they said they would follow up with courier. Sephora.com.au works with more than 131 brands from around the globe, including many cult brands that we have helped to make available in Australia. Despite delay in delivery during Covid period but two weeks to deliver from Alexandria NSW to Melbourne Metro doesn't sounds right. Ltd. All Rights Reserved. My order was shipped out from NJ a week ago. I just deleted it because I knew I had tried all my other cards. Ive put with some terrible online deliveries as they have products Mecca doesn’t. With Sephora promo codes, you can save all year long on your beauty purchases such as skincare, makeup, bath & shower and more. They blamed me for not checking correctly when it shouldn’t have been so hard to pick the right one and now want me to pay for the shipping, tracked and all! By shopping with a Sephora Australia … Bad customer service - will not purchase from Sephora anymore. Who am I going to believe I wonder... what I’ve actually seen with my own eyes or their employee. As a German customer Facebook redirects me to the Sephora.de FB page. I have been a loyal Sephora customer for years. I placed an order with Sephora with all products apparently being later “Out of Stock” but my order supposedly just got lost in the mail.I was only offered a credit voucher, which cannot be used in conjunction with other promotions or used on sale items. everywhere else i order from online within anywhere in Australia comes within max 2 weeks and that's not with express shipping. Ordered online, 2 items were missing and 1 mysterious item (some kind of flavour drops) were in there and it was an open bottle. I ended up buying some sale items and I was also able to get some free reward items from them. I am a loyal Sephora customer for the past decade and I have experienced unpleasant customer service for a few occasions (in-store and online) thus I will not be purchasing from Sephora anymore. Weighed down my fine hair and were a total waste of money. Be very careful when ordering. They are ‘Sephora’ and thats all they think they need to be. But I’ve had enough now. Sephora is a visionary beauty-retail concept founded in France by Dominique Mandonnaud in 1970. I often shop at Sephora when travelling overseas and have noticed that the Sephora Collection overseas includes many items that are not available in Australia. I think most of these negative reviews are false, judging from my personal experience! Usually it just takes 2-3 days to deliver, but I still have not gotten it. Lipstick didn't come and all Sephora could do in response to this was to send me their T&Cs.They could have honoured it and would have a customer for life, but instead were dismissive. This was even during the peak of the Corona outbreak when everyone was losing their jobs, and they still couldn't refund $4. Ordered three products online. So they found that product in Dubai and wanted to buy the same if possible from the Sephora store here. Hope to hear soon. I've ordered from sephora many times but after this never again.Last month I ordered some nice Marc Jacobs brushs as many were on sale. I've put in numerous emails to get my items, but they refuse to send them to me until I return this item I never asked for. Write a review on ProductReview.com.au! Menu . Not buying from Sephora AGAIN! Be very careful when ordering. Sephora has a consumer rating of 3.66 stars from 521 reviews indicating that most customers are generally satisfied with their purchases. Sephora Australia shipping is free for orders over AU$55 and costs AU$5 for orders under AU$55. Store locations are sorted by states and cities. Won’t let me cancel my order when it hasn’t even been shipped because I just ordered. Order had not arrived by 29 October. I will not use sephora on line anymore..Ordering on line withe sephora is terrible..i always shop on line never had a problem with the whole world,but sephora is disaster when it comes to delivery.I spent $200 after a nearly a month not receiving my order, it took them the 1 week to respond about contacting the shipment and still no answer. ), go to a post office, buy an envelope, and send back the foundation! I will never go back. Worst Customer Service I Have Experienced. As a result, I've had to waste time chasing Sephor...Read more, I’m a gold vip with sephora. No specific promo code is required for it. So basically told me to get lost and nothing will be done to fix the issue. Contacted customer service, only said they are contacting AusPost and never updated me after when I contact them again. 19M likes. the relevant brand owners or customers reviews). The automated responses are ridiculous, and the answer from their 'supervisor' was 'we can only send your items once that item is returned'.Pathetic! Your trust is our top concern. After my last experience, I will never shop with them again.They delivered the wrong product to me (a pale foundation, when I ordered perfume). Love Sephora! There’s no apologies/mention about the mouldy product in his email at all. Sephora Australia (Shop): 1.6 out of 5 stars from 493 genuine reviews (page 2) on Australia's largest opinion site ProductReview.com.au. I am unable to get an email for Sephora Head Office Australia - so that I can make a complaint. Then went to DHL dispatch to return parcel - DHL was confused - “ only couriers return stock “ finally got in contact with DHL ADMIN , who took the parcel and gave me a receipt of “ p... arcel return “ had to wait for 4 weeks for a refund . Every time I order from Sephora I put my Unidays discount code in the promo code section. So basically told me to get lost and nothing will be done to fix the issue. Customers can enjoy: Free samples with every purchase; 10% off first orders with Sephora Australia discount codes; The Sephora Clearance Sale; Beauty Pass rewards I’ve been ordering online for many years and spent thousands with them but never again. Similar opinion? And that’s everything that I purchased! Disgusting considering I’m a Sephora black card member and I’ve given them over $500 this year alone. Then went to DHL dispatch to return parcel - DHL was confused - “ only couriers return stock “ finally got in contact with DHL ADMIN , who took the parcel and gave me a receipt of “ p...Read more. Clearly we know which company cares about their consumer; Thank you Ultraviollete Australia for responding and trying to help. © 2020 ProductReview.com.au Pty. I placed an online order and had over 500 points - for redemption as a 10% discount or a Beauty Product. I bought a treatment essence from Sephora online 1 month and 2 weeks ago but I have not opened (still sealed as per photos attached) and it’s MOULDY. I received my order in 5 days and product was EXACTLY as advertised!! Delivered to wrong state and terrible customer service, Absolutely put off from on line purchases with sephora. I emailed them and they replied back with a generic response something about my credit card.. See the Best Shops in 2020 as rated by Australians on ProductReview.com.au. I order the estee lauder foundation shade Amber honey. I ordered a few things from there and they arrived within a day! Such a scam. 4K likes. i contacted them, they wouldn’t cancel order or refund the difference. That said, my first preference from now on will be to shop with Mecca, Beauty Bay, or Adore Beauty. parcel, or at the very least, acknowledge that it is lost and refund immediately!!! Shopped from the Parramatta store. i am so disappointed because the foundation doesn't come cheap for them to send the wrong one! I’m hugely disappointed that a retailer as huge as Sephora doesn’t stock veldere or the ordinary which Is disappointing. Not only do they take 7 days to reply to an email but postage is a joke.